For companies and call centers looking to improve customer service, secure data storage, and maximize call center agent efficiency, using voice biometrics provides a unique solution. Using a caller’s voice to approve identification and satisfy security requirements eliminates much of the hassle associated with IVR customer service.
Listen in on a webinar from Angel.com and VoiceVault on Wednesday, July 28th at 2:00p.m. ET for a discussion of how voice biometrics and voice signature solutions “provide a secure and easy way for customers to access private information as well as ‘sign on the dotted line’ using a voice print.” Voice biometrics uses technology that turns a caller’s voice into a “spoken identifier” which leads to more efficient customer service as well as higher levels of data security.
Voice biometrics allows for companies to replace paper-based signature processes with real-time voice signatures, to streamline customer verification processes, and to increase fraud protection. Rich Scarbath, channel director at Angel.com, and Julia Webb, executive vice president of sales and marketing at VoiceVault will discuss how voice identifiers can be used for security purposes, how integrating voice biometrics into IVR systems will optimize the customer experience, and what types of processes can be replaced using voice-identification solutions.
Check out the webinar, hosted by Stefania Viscusi from TMC (News - Alert), for the latest update on new IVR technology.
Juliana Kenny is a TMCnet reporter and editor. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny